Frequently asked questions

MetaTrader4

: MetaTrader4 (MT4) is FX trading software developed by MetaQuotes Software.
MT4 has excellent chart functions allowing you to incorporate your own technical parameters called indicators, and customize them yourself. In addition to discretionary trading, it is possible to perform system trading (automated trading) by developing your own automated trading tool "Expert Advisor (EA)" or by obtaining EAs available on the Internet and installing them in your MT4.
MT4 can be used by traders worldwide regardless of their trading style or trading experience. Even those who are not familiar with software development can easily run an automated trading system by using EAs that are available for sale or provided free of charge. The chart functions are also excellent, and by combining their use with indicators, etc., it is possible to display technical indicators such as trade timing on the chart.
In addition to the technical indicators initially included in MT4, you can freely use countless other technical indicators created by investors around the world and distributed on the Internet to broaden the scope of your trading.
: To use an MT4 account, please open an account with OANDA Japan Inc in advance.
For more information, please click here
After opening an account, log in to "My Page" and click on "Open MT4 Sub-Account" on either the Tokyo or NY server from [Open FX Sub-Account].

After you open your account, we will send you your MT4 login information by e-mail.
When you receive the e-mail, please download MT4 from the MT4 download link in the e-mail.
After downloading the file, please launch the MT4 screen and try logging in by clicking "File" in the upper left corner of the screen and then "Login to Trading Account."
: Please check with the optimal course diagnosis here
: The website is provided by MetaQuotes, the MT4 creator.
in this case, since MT4 has already been installed, please check if there is an "OANDA-MetaTrader4" icon on your desktop or other location.
Also, please delete the community site.
: You may not have logged in. Please check your Internet connection and
enter the correct information for your login ID, password, and server from "File" -> "Login to Trading Account" in the upper left corner of the MT4 screen.
: Please confirm your login ID, password, and server.

Your login ID was sent to you by e-mail after you opened your MT4 account.
Or, you can check it after logging in to My Page.
After logging in, you will find your "MT4" login ID in your account information.

Your password is the one you set when you opened your MT4 account.
To reset your password, please log in to "My Page" and go to "Manage Account" > "Change MT4 Password."

Live account (NY server): OANDA-v20 Live-3 (For direct input, mt4-ng-trade03.oanda.com)
Live account (Tokyo server): OANDA-Japan FX Live (For direct input, mt4-trade.oanda.jp)
Demo account: OANDA-Demo-1 (For direct input, mt4-ng-practice01.oanda.com)
: Approach (1)
You may not have logged in.
Enter the correct information for your login ID, password, and server from "File" -> "Login to Trading Account" in the upper left corner of the MT4 screen.

Approach (2)
Currency pair data might not be loaded. Please try the following.
(1) View -> Currency Pair List to display the currency pair of your choice in the quote display window.
(2) Drag and drop the currency pair of your choice from the quote to the chart that shows "Waiting for Update."

Actions to take when MT4 is "Waiting for Update"
▼Click here to watch the instruction video▼
: MT4 on NY server (Server name: [OANDA-v20 Live-3] and [OANDA-Demo-1])
If you trade with these servers, [-a] or [-b] will be added after the name of the currency pair. Example: USDJPY-a

You cannot trade any currency pairs or on charts that do not have [-a] or [-b] appended to the name.
Please set up your currency pairs and chart settings after watching this video how to fix chart screen
: In the MT4 account on the Tokyo server, symbol names are displayed differently for the same currency pair, depending on the maximum trading volume per trade. The details are as follows.
After the currency pair, the three added symbol names [oj5k], [oj1m], and [oj3m] are shown.
The maximum transaction volumes per trade are as follows.

oj5k: delivery rates from 10,000 to 500,000 currency trading volume
oj1m: delivery rates from 10,000 to 1,000,000 currency trading volume
oj3m: delivery rates from 10,000 to 3,000,000 currency trading volume

Please use different symbols depending on the order quantity you trade

When you connect to the Tokyo server, you cannot trade from a 1,000 currency trading volume (0.01 lot). If you wish to trade in a 1,000 currency trade volume, please choose the NY server.
Please acknowledge that it is not possible to hide [oj5k], [oj1m], and [oj3m].
: "-a": delivery rates available for Basic Course and demo accounts
"-b": Delivery rates available in the Pro Course
Please note that "-a" and "-b" cannot be hidden.
: You cannot change the leverage (margin ratio). Margin rates are as follows.
- Individual customers: 4% or more of the transaction amount
- Corporate customers: 2% or more of the transaction amount
*Please refer to the list of currency pairs for the margin ratio of each currency pair.
: Available for Android app. Not available for iPhone/iPad.
For Android, please search for MetaTrader4 on Play Store and download it.

The login procedures through MT4 mobile apps are as follows.

(1) After you launch the application, please tap the MT4 icon in the upper left corner of the screen, then select [Account Management] -> [+] in the upper right corner of the screen.
(2) Select [Log in to existing account].
(3) Search for "OANDA" and select a server name below.
Actual account (NY server): OANDA-v20 Live-3
Actual account (Tokyo server): OANDA-Japan FX Live
Demo account: OANDA-Demo-1
(4) Please enter your login ID (MT4 sub-account number) and password.
: MT4 software is not available for Mac PC. It can only be started on Windows OS.

In this case, it is necessary to build a Windows environment, so we also offer a VPS service as a paid option.
You can create a virtual server with VPS and trade within that server.

For more information, please clickhere
: It is the same only for NY servers. We offer the same rates and spreads on MT4 as we do on fxTrade.
Demo accounts may display different rates and spreads on MT4 and fxTrade.
: For the NY server, the minimum trading unit is from 1,000 currency trading volume (0.01 lot on MT4).
For the Tokyo server, the minimum trading unit is from the 10,000 currency trading volume (0.1 lot on MT4).
: Login information for the NY and Tokyo servers is different. Therefore, you cannot switch servers. In this case, please create an MT4 sub-account for the NY or the Tokyo server.

To create a sub-account, log in to My Page, and under "Create FX Sub-Account," go to "Tokyo Server" > "Create MT4 Sub-Account" or "NY Server" > "Create MT4 Sub-Account."
: Please right-click on the currency pair displayed in the quote display and select the currency pair list.
Please double-click on Forex after the display appears, and select the currency pair you wish to view, and then click "View."
If you do not see a quote display, please select "View" at the top of the screen -> "Market Watch."
Click here for reference video
: You can create up to 10 accounts on the NY server as sub-accounts.
Please note that you cannot create multiple accounts on the Tokyo server.
: All accounts on all NY servers will be linked to the course you have selected.
You cannot make any of the multiple accounts a separate course.
: When you add an another MT4 account, you can open an another account for hedge trading by checking the "Enable this account for hedge trading" checkbox.

Please note that it may not be financially sensible for customers to make hedge trading
such as double margins, swap points that may be dispensed, or make inefficient use of investment capital.

In MT4 trading on the Tokyo server, you can make hedge trading transactions regardless of the settings.
: It shows the swap points.
: [History] of MT4/MT5 will be deleted after a certain period of time (three to six months), and you will not be able to check the history prior to that time.

You can check your transaction history on "My Page".

1. Please log in to "My Page" using your PC.
2. Please click [Manage Account] > [Download Form].
3. Please select [Transaction History], set the start and end dates in Custom Period, and click [Download Form].
*Acquisition period range is up to one month per time.
: Please follow the steps below to install.

1. Select [File] > [Open Data Folder]
2. Select MQL4 > Indicators
3. Copy/paste or move the indicator file to this folder
4. Close MT4 and restart (If you do not restart, the file will not be reflected in this folder.)
5. See [Indicators] in [Navigator]

Please acknowledge beforehand that we do not provide support for verifying the operation of the automated trading program, custom indicator, etc., or for any problems that may arise as a result of executing the program, since the custom indicators are created by a third party and each customer's computer settings are different.
: Please follow the steps below to install.

1. Select [File] > [Open Data Folder]
2. Select MQL4 > Experts
3. Copy/paste or move the EA file to this folder
4. Close MT4 and restart (If you do not restart, the file will not be reflected in this folder.)
5. See [Expert Advisors] in [Navigator]

Please acknowledge beforehand that we do not provide support for verifying the operation of the automated trading program, custom indicator, etc., or for any problems that may arise as a result of executing the program since the EAs were created by a third party and each customer's computer settings are different.
: MT4 (NY server)
Server name: [OANDA-v20 Live-3]and [OANDA-Demo-1]
If you trade on the above server, please set up your currency pairs and chart settings after watching this video (https://www.youtube.com/watch?v=mc48Tc78Dns&feature=youtu.be).
Please also note that trading with EAs is not available in the Basic Course (NY server).
: After logging in "MyPage" of an live or demo accounthere, you can use the download link.
: When MT4 is running, the processing speed of your PC may not be able to keep up with the movement of the indicators and EAs that have been set up, and freezing may therefore occur.

In this case, in addition to increasing the specs of your PC, please try changing the following settings on your MT4 software:

1. Reduce the number of chart screens displayed
2. Reduce the number of indicators and EA settings
3. Reduce the number of charts displayed

and other settings.

Regarding the number of charts mentioned in 3, you can set this from "Tools" -> "Options" -> "Charts" in MT4 screen.

If you still have problems after trying the above, please try uninstalling and reinstalling the MT4 software according to the following procedure.

*When EAs and indicators are installed, it is theoretically possible to restore them by making a backup of the data inside the folder.

To make a backup, please copy the necessary files in the following folder to your own USB memory stick or desktop.
On "File" in the upper left corner of the MT4 screen -> "Open Data Folder" -> a window will open.

*EA (automated trading) files are located in the "Experts" folder in the MQL4 folder.
*Custom indicator files are located in the "Indicators" folder in the MQL4 folder.

(1) Control panel on Windows > [Add or Remove Programs] or
[Programs and Features] > uninstall OANDA-MetaTrader.

Note: Always be sure to click the checkbox [Delete user personal data]

(2) Delete the following folders before installing a new MT4. (The following folders may not exist.)

C:\Program Files (x86)\OANDA - MetaTrader\
C:\Users\\AppData\Local\VirtualStore\Program Files (x86)\OANDA - MetaTrader

Then, empty the trash box in your computer and restart the computer.

(3) Install the latest MT4 after logging in to the actual or demo login page.

(4) Please log in again after installing it.
: MT4 has five daily chart bars in a week.
: The GMT offset is as follows.
For winter time: GMT+2
For summer time: GMT+3
Summer time: From the second Sunday in March to the first Sunday in November
Winter time: From the first Sunday in November to the second Sunday in March
: It is available by opening a sub-account on the Tokyo server.
It is not available in Basic Course of the NY server. If you wish to use EA on NY server, please change to Pro Course from "Manage Account" >
"Change Trading Course" in My Page. The course change is reflected immediately.
: There are no restrictions in particular, but it is not available when you trade on the NY server (Basic Course).
If you wish to use EA on NY server, after logging in to My Page, please change to Pro Course from "Manage Account" > "Change Trading Course" on My Page.
If EA causes an excessive system load or other problems, your use of the service may be restricted.
: When MT4 is offline, limit/stop orders are executed, but trail stop orders are not executed.
Trail stop orders placed on the fxTrade trading screen can also be executed offline (NY server only). Please utilize this instead.
: For winter time: GMT+2, for summer time: GMT+3. Unfortunately, you cannot change the displayed time to another time zone.
For displaying Japan time on the chart, please use a Japan time indicator that can be used on the Live account.
: Please try the following procedure.
(1) View -> Currency Pair List to display the currency pair of your choice in the quote display window.
(2) Drag and drop it to the chart that shows "Waiting for Update" from the quote.
: After logging in to My Page, please check if an MT4 sub-account for FX has been created in [Account Information].
In a CFD account, you can only trade CFDs and cannot trade FX in the same account.
Please open a sub-account for FX.
: MT4 charts are provided by our company as reference information for trading, but the execution price is determined by the price at the time our system processes the execution, and may not necessarily match the price on the MT4 chart.

Also, MT4 charts are generated based on the sell price (Bid); the buy price (Offer) is not shown on the chart.
Therefore, please note that when closing a sell position or entering a buy position on MT4, decisions cannot be made based on MT4 charts.
: Please check the following settings in MT4.

1) Select [Tools] -> [Options] at menu bar
2) Click on [Charts] tab and see if [Show trade levels] is checked
3) If not checked, click the check box and click "OK" button.

If you still cannot see the chart after trying the above, the chart is for a different currency pair from the one you wish to view.
If you trade on NY server, please check your currency pair settings while referring to this page (https://www.youtube.com/watch?v=mc48Tc78Dns&feature=youtu.be).
: Yes, you can.

Notes on opening position in both buy and sell at same time

Cross order trading is a technique used to minimize potential losses on an open position by simultaneously taking long and short positions on the same asset with different brokers or exchanges.

However, due to the bid-ask spread, which is the difference between the price a buyer is willing to pay and the price a seller is willing to accept for an asset, cross order trading can be financially disadvantageous. This is because an investor who simultaneously buys and sells an asset will have to pay both the bid and ask prices, resulting in a double spread cost.

As a result, our company does not recommend cross order trading, and only customers who have agreed to the Terms of Service are allowed to engage in it.
: Yes, you can.

*Notes on cross order trading.
Cross order trading is a technique used to minimize potential losses on an open position by simultaneously taking long and short positions on the same asset with different brokers or exchanges.

However, due to the bid-ask spread, which is the difference between the price a buyer is willing to pay and the price a seller is willing to accept for an asset, cross order trading can be financially disadvantageous. This is because an investor who simultaneously buys and sells an asset will have to pay both the bid and ask prices, resulting in a double spread cost.

As a result, our company does not recommend cross order trading, and only customers who have agreed to the Terms of Service are allowed to engage in it.
: Once you disable the account setting for positioning both sell and buy at the same time, you cannot change it to enable.

Please add a new sub-account and select "Enable cross order."
: When placing a new order, the MAX method is applied, not the net method. This is a measure to eliminate the risk of customers being unable to close their positions when they hold cross order positions. For example, in the case that you hold a position to buy 1,000 currency volume and sell 1,000 currency volume in the same currency pair and your surplus margin is 1,000, if the margin requirement is calculated based on the net method, it would be zero and you could place a new order in a different currency pair. If the market moves in an unfavorable direction after the above, customers may not be able to terminate their cross order positions in which they have a 1,000 currency buy position + 1,000 currency sell position. (Because our system recognizes it as a new order) Considering such cases, the MAX method is applied on MT4. As a result, in the above example, it prevents customers from entering a new and additional order.

▼Notes on opening position in both buy and sell at same time
Although opening position in both buy and sell at same time called hedge trading is known as a method for limiting the expansion of losses on an open position, it may not be financially sensible because of the need to bear the double price difference (spread) between the offer and bid prices.For this reason, our company does not recommend hedge trading, and only customers who have agreed to the Terms of Service can perform hedge trading.
: This indicator is available to customers who have an Live account and a membership status of Silver or higher.
You can download it after logging in to My Page of Live l account.
: Orderbook indicator is available to customers who have an Live account and a membership status of Silver or higher.
Your status is determined during the first Monday of each month.
Please check your status on My Page to see if you are a Silver member or higher.
Please click on the link below for details on membership status.
https://www.oanda.jp/lab-education/status/Status
: We do not provide historical data.
It is possible to retrieve data from the "History Center" in MT4, but the historical data that can be retrieved is provided by MetaQuotes, the developer and provider of MT4, not by OANDA Japan.

Therefore, we are unable to provide support. We apologize in advance for any inconvenience this may cause.
: This is possible with MT4 on Tokyo server. Please click hereor settings
: In principle, we recommend that no more than one MT4 be installed on each PC.
Multiple installations and multiple launches of MT4 software may cause problems with the login or chart display, and these are not recommended environments. For these reasons,
e will not provide any support.
: You can make changes from My Page.

If you wish to change your course, after logging in to My Page, please go to [Manage Account ] > [Chance Trading Course]. The change is effective immediately.

The course is only applicable to the NY server.
The conditions for Tokyo server remain the same regardless of whether you choose Basic or Pro Course.

Frequently asked questions

MetaTrader4

FX

Stock indices CFD

COMMODITY-CFD